Frequently Asked Questions

• Do I need insurance to see you?

• Your ability to join Zephyr DPC is not affected by your insurance status (insured vs uninsured), your current insurance plan, and your Medicare status. This is because we do not bill any of those entities, and all visits are covered in your monthly fee.

• Do I still need insurance if I am a DPC member?

• DPC is NOT health insurance, nor is it a substitute for health insurance. We are also not a substitute for emergent or urgent care. We recommend having insurance to cover for unanticipated medical needs for which you may need ER visits, or hospitalizations.

• What if I have Medicare/Medicaid?

• We do not accept Medicaid or Medicare. 

• I’m visiting from abroad. Can I be a DPC member? 

• Yes, you can enroll as a DPC member for the months you are visiting. We strongly recommend pairing a DPC plan with a high-deductible traveller’s insurance plan in case of hospitalization or emergency medical care.

• What if I need labs?

• Lab costs are not included in the monthly fee, but we are proud to offer our patients competitive, wholesale lab prices. 

• Can I use my insurance?

• We do not charge insurance for any services we provide. You can use insurance for seeing specialists, or for other referrals.

• Can I use my HSA/FSA?

• Yes, monthly memberships and lab invoices are FSA/HSA reimbursable (Check with your benefits advisor).

• What about referrals to specialists?

• We are able to refer patients to specialists, and patients can choose to use their traditional insurance to pay for those visits. We do have access to cash price specialists via telemedicine. 

• What if I need imaging?

• We are able to refer our patients for cash price imaging options. Patients may also use their traditional insurance for imaging.

• Is DPC the same as concierge medicine?

• DPC provides the same personalized, patient-centered care as concierge services. Pure DPC practices (like ours) typically have a lower price point, bill monthly, and never bill insurance for services. 

• How will patients communicate with the doctor?

• All non-urgent matters can be communicated via the patient portal/text. Enrolled patients have a dedicated phone line to call/text (not listed on the website). 

• What are your hours?

  • The office will be open for appointments between 9 am-5 pm M-F. I have some flexibility in my schedule, so can accommodate early morning or evening hours for some individuals. I cannot accommodate walk-ins, so all appointments must be made in advance. 

• Do you see children?

• At Zephyr DPC, we currently only accept adult patients (above 18 years). 

• Why can’t I access the members portal?

• All prospective patients must schedule a virtual meet and greet and be accepted as patients before they can use the Members’ Portal. An invitation to enroll is emailed after your virtual meeting.